Governance Framework
Ark of Rescue Mental Health and Addiction Society Governance Framework Effective Date: July 10, 2025
Table of Contents
1. Accessibility Statement
2. Privacy Policy
3. Cookie Policy
4. Website Disclaimer
5. Terms of Use
6. Terms and Conditions for Program Participation
7. Donor Terms and Conditions
8. Volunteer Agreement
9. Staff and Contractor Confidentiality Agreement
10. Code of Ethics
11. Board Member Agreement
12. Media and Communications Policy
13. Partnership and Collaboration Agreement
14. Client Rights and Responsibilities Statement
15. Emergency and Crisis Response Protocol
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1. Accessibility Statement
Effective Date: July 10, 2025
At Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”), we are deeply committed to ensuring digital accessibility and inclusion for all individuals, including persons with disabilities. Accessibility is a foundational part of our mission to serve all members of society with dignity, equality, and respect. This statement affirms our intent to comply with and exceed the accessibility standards established under the Accessible Canada Act (ACA), the British Columbia Accessibility Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We strive to provide an inclusive digital experience that allows all users—regardless of ability—to fully engage with our content, access our services, and participate in our programs. We believe everyone has the right to access information independently and without barriers. Our digital content and development practices are guided by the Accessible Canada Act (ACA), the British Columbia Accessibility Act, the Canadian Human Rights Act, and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Where full compliance is not immediately achievable, we aim to provide reasonable accommodations or accessible alternatives upon request.
We have implemented a range of accessibility features and best practices across our website, including descriptive alt text for all images and non-text content, proper semantic HTML structure and heading hierarchy, clear keyboard navigation compatibility across all interactive elements, support for screen readers and assistive technologies, adjustable text sizes, responsive layout, and scalable design, high colour contrast ratios to assist users with low vision, minimized motion effects and the elimination of flashing content that may trigger photosensitive conditions, accessible forms with labels, instructions, and clear error feedback, avoidance of time-limited interactions unless necessary and adjustable, and descriptive link text and logical tab order.
Accessibility is an ongoing process. We perform regular accessibility audits, usability testing including with assistive technology users, and content reviews to identify and remove barriers. We collaborate with web developers, content managers, and accessibility consultants to maintain and improve compliance. Any new website features are reviewed for accessibility before deployment. Where limitations are identified—due to third-party platforms, technical constraints, or legacy content—we provide alternative access methods upon request and prioritize necessary updates.
While we strive to ensure full accessibility of our digital ecosystem, some content or tools may be hosted by third parties such as embedded donation forms, videos, or social media plugins. We cannot guarantee the accessibility of third-party platforms but carefully select providers with strong accessibility records and offer alternate methods where feasible.
If you are unable to access any content on our website, we will provide the information or service in an accessible format upon request. This may include large print documents, audio files, transcripts, or direct personal assistance. To request an alternative format or accessibility support, please contact us using the form on our website. We will respond within a reasonable timeframe and take appropriate measures to address your concern.
We welcome feedback from all users about their digital experience and accessibility barriers they may encounter. Your input helps us improve and ensure full inclusivity. To submit feedback or make an accessibility-related request or complaint, please contact us through our website's Contact form and specify “Accessibility Inquiry” in the subject line.
We uphold a strict policy of non-discrimination. No individual will be denied services, assistance, or equal access due to disability, assistive device usage, or accessibility-related requests.
This statement and our accessibility efforts are governed by applicable Canadian and provincial legislation. We are committed to cooperating with regulatory bodies, advocates, and individuals to resolve accessibility concerns and comply with evolving standards.
This Accessibility Statement may be updated to reflect changes in legislation, technology, or internal policies. The most current version will always be available on our website. Continued use of our site after updates implies acceptance of the revised terms.
2. Privacy Policy
At Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and applicable international standards where relevant. By accessing or using our website, submitting personal information, or interacting with our programs or services, you consent to the terms outlined in this policy.
We may collect personal information including but not limited to your full name, email address, phone number, mailing address, donation history, payment method (processed via secure third-party providers), program or volunteer application details, employment history, availability, references, and communication records. We may also collect non-identifiable information such as browser type, IP address, device information, geographic region, session duration, and usage patterns through cookies and third-party analytics tools. We do not knowingly collect sensitive personal identifiers such as Social Insurance Numbers or personal health records unless explicitly required for program participation, and always with express consent.
We collect personal information for specific, limited purposes including responding to inquiries, providing requested services, processing donations and issuing tax receipts, facilitating participation in our programs, maintaining communication with volunteers, donors, and supporters, administering employment or volunteer applications, improving our website and outreach efforts, evaluating program outcomes, complying with legal or regulatory obligations, and preserving organizational integrity and security. Information is collected only to the extent necessary to fulfill these purposes, and is retained no longer than legally or operationally required.
Consent is required before collecting, using, or disclosing personal information. This may be express, such as checking a consent box or submitting a form, or implied through continued interaction with our website or services. Individuals have the right to withdraw consent at any time, subject to legal or contractual limitations. Withdrawing consent may limit our ability to provide certain services or respond to specific requests.
We do not sell, rent, or trade personal information to third parties. Information may be disclosed only to authorized personnel and trusted third-party service providers who support our operations under binding confidentiality agreements. These providers include cloud storage services, secure payment processors, marketing and communication platforms, and IT security vendors. We may disclose information when required by law, court order, government inquiry, or to protect the rights, safety, or property of Ark of Rescue, its users, or the public. Where applicable, we ensure that data processors maintain privacy standards equal to or higher than Canadian law.
We employ administrative, physical, and technical safeguards to protect personal information against unauthorized access, theft, loss, misuse, alteration, or disclosure. These measures include secure servers, SSL/TLS encrypted transmissions, password-protected access, multi-level permissions, regular audits and software updates, staff training in data protection, and breach response protocols. In the event of a data breach involving personal information, we will follow breach notification requirements under applicable law, including notifying affected individuals and regulatory authorities when required.
Our website uses cookies and similar technologies to collect and analyze aggregated user data, enhance user experience, and ensure smooth operation. Cookies may store browser type, pages visited, visit duration, geographic location based on IP, and other usage metrics. These cookies do not store personally identifiable information. Users can disable or manage cookies through browser settings, though doing so may limit some website functionality.
Our site may contain links to third-party websites or services. These links are provided for reference only. We do not control and are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing the privacy policies of any linked websites before sharing personal information with them.
We do not knowingly collect information from children under the age of 13 without verifiable parental or guardian consent. If such information is inadvertently collected, it will be securely deleted upon discovery or notification.
If you are accessing our website from outside Canada, please be aware that your personal information may be transferred to and processed in Canada. Data protection laws in Canada may differ from those in your jurisdiction. By using our website or submitting your personal information, you consent to such cross-border data transfers.
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law. When personal information is no longer needed, we ensure it is securely deleted, anonymized, or destroyed in accordance with industry standards.
You have the right to request access to your personal information, request correction of any inaccuracies, withdraw consent, or file a complaint regarding our privacy practices. Requests must be made in writing and may require identity verification to ensure your information is protected. We will respond in accordance with applicable legal timelines.
This Privacy Policy may be updated periodically to reflect changes in legislation, best practices, or organizational operations. The latest version will always be available on our website. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us directly through the contact form on our official website.
3. Cookie Policy
This Cookie Policy explains how Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit or interact with our website. This policy is intended to inform you about the types of cookies we use, the information they collect, why we use them, and how you can manage your preferences. By continuing to use our website, you consent to the use of cookies as described in this policy unless you adjust your browser settings to refuse cookies.
Cookies are small data files stored on your computer, smartphone, or other device when you visit a website. They are widely used to help websites function efficiently, remember your preferences, improve your user experience, and gather information on how users interact with site content. Cookies may be placed by Ark of Rescue directly or by third-party services we use to support functionality, analytics, or embedded content.
We use several types of cookies, including essential cookies that are necessary for the website to function properly and cannot be disabled. These include cookies for secure page access, donation form submissions, login authentication, and session management. Performance and analytics cookies collect anonymous data to help us understand how visitors use our website. This includes information such as pages visited, time spent on site, bounce rate, traffic sources, and technical errors. We use tools such as Google Analytics to track and report this data to improve our content and user experience. Functional cookies remember choices you make, such as language settings, text size, or form entries, to personalize your experience and reduce the need to re-enter information. Third-party cookies may be placed by embedded services such as YouTube, social media platforms, or donation processing tools. These cookies are governed by the respective third parties' privacy policies, and we do not control their usage.
Cookies help us improve accessibility, maintain secure access, track aggregated metrics, recognize returning visitors, analyze visitor flow and behaviour, and support communication and fundraising efforts. We do not use cookies to collect sensitive personal information or to track your behaviour for advertising purposes.
You can control or disable cookies through your browser settings. Most web browsers allow you to delete cookies, refuse to accept them, or alert you when a cookie is being sent. Disabling cookies may limit some functionality of our site, such as secure logins, donation processing, or form submissions. You can manage your cookie preferences at any time. To learn more about managing cookies, visit your browser’s help section or visit websites such as www.allaboutcookies.org or www.youronlinechoices.com.
When you first visit our website, a cookie banner will appear, allowing you to accept or adjust your cookie preferences. By accepting cookies or continuing to use the site without changing your settings, you consent to our use of cookies in accordance with this policy.
This Cookie Policy may be updated to reflect changes in technology, regulatory requirements, or our data collection practices. We encourage you to check this page periodically to stay informed about our use of cookies. The “Effective Date” at the top of this policy indicates when it was last revised.
If you have any questions or concerns about our Cookie Policy or our use of cookies and tracking technologies, please contact us through the contact form on our official website.
4. Website Disclaimer
The website of Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) is provided for general informational, educational, and awareness purposes only. By using this website, you acknowledge and agree to the terms of this disclaimer. If you do not agree, you should discontinue use of the website.
While we make every effort to ensure that the information presented on this website is accurate, current, and complete, it is provided “as is” without any representations, warranties, or guarantees, either express or implied. This includes but is not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose. The content of the website may not reflect the most recent developments in the field of mental health, addiction recovery, homelessness support, legal matters, or public policy, and should not be relied upon as professional advice of any kind.
Nothing on this website constitutes medical advice, psychological counselling, diagnosis, therapy, legal consultation, or any other type of professional service. If you require medical, mental health, legal, or financial advice, you should consult a licensed and qualified professional in your jurisdiction. Reliance on any information found on this website is at your own risk.
Ark of Rescue does not accept any liability for any loss, damage, or inconvenience caused as a result of reliance on material contained on this site or through linked third-party platforms. We do not guarantee uninterrupted or error-free access to our website or that the site or its content will be free of viruses, malware, or other harmful components. It is your responsibility to use appropriate safeguards such as antivirus software.
Our website may include links to external websites or third-party content for the convenience of users. These links do not imply endorsement, approval, or responsibility for the content or accuracy of external sites. Ark of Rescue is not liable for any loss or damage that may arise from your use of these sites or the reliance on any third-party content.
Any testimonials, success stories, or case studies published on the website are shared with permission and are intended to illustrate the impact of our work. They do not guarantee specific outcomes for future participants or users of our services.
Information submitted through our website, including contact forms or donation portals, is handled in accordance with our Privacy Policy. However, the internet is not entirely secure, and we cannot guarantee the confidentiality of any information transmitted to us through online channels.
Ark of Rescue reserves the right to update, change, or remove website content without prior notice. We also reserve the right to suspend or terminate website access or functionality at our discretion, without liability.
This disclaimer is governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of British Columbia.
By using our website, you agree to indemnify and hold harmless Ark of Rescue, its directors, staff, volunteers, agents, and affiliates from any claims, liabilities, losses, damages, costs, or expenses arising out of your use of the website, your violation of this disclaimer, or your reliance on any content found herein.
5. Terms of Use
These Terms of Use (“Terms”) govern your access to and use of the website and digital platforms operated by Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”). By accessing or using our website, services, or digital resources, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use our site.
You represent that you are of legal age to enter into this agreement or are using the site under the supervision and with the consent of a parent or guardian. Your continued use of the site signifies acceptance of any updated Terms that may be posted in the future.
All content, logos, documents, images, videos, and other materials on our website are the intellectual property of Ark of Rescue or used with appropriate permission. You may access and download materials for non-commercial, personal use only, provided you retain all copyright and proprietary notices. You may not reproduce, modify, distribute, publicly display, or use our content for any commercial purposes without our express written consent.
You agree to use the website lawfully and respectfully. You must not post or transmit any content that is defamatory, obscene, abusive, threatening, hateful, or violates any law or the rights of others. You must not attempt to gain unauthorized access to systems or information or disrupt the website’s functionality. Violations may result in termination of access, reporting to authorities, or legal action.
Our website may include links to third-party websites for your convenience. These links do not constitute endorsement, and we are not responsible for the content, policies, or practices of any third-party sites. We encourage users to read the terms and privacy policies of all external sites.
Any online forms, applications, or donation systems used through our website must be completed with accurate and truthful information. Misuse of forms or fraudulent submissions may result in legal action. All donations are subject to our Donor Terms and Conditions and may be processed through third-party payment providers under secure protocols.
The website and its content are provided “as is” without warranties of any kind. While we aim for accuracy and reliability, Ark of Rescue makes no guarantees regarding the availability, security, accuracy, or completeness of any content. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Ark of Rescue and its affiliates, directors, employees, and volunteers shall not be liable for any damages arising out of your use or inability to use the website or content, including direct, indirect, incidental, punitive, or consequential damages, even if advised of the possibility.
You agree to indemnify and hold harmless Ark of Rescue, its directors, staff, agents, and volunteers from any claims, liabilities, losses, damages, or expenses resulting from your breach of these Terms or your misuse of the website.
Ark of Rescue reserves the right to modify, suspend, or discontinue any part of the website at any time without notice or liability. We may also revise these Terms at our discretion. The current version will always be available on the website, and your continued use constitutes acceptance of any changes.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of British Columbia.
If you have questions about these Terms, please contact us through our official website.
6. Terms and Conditions for Program Participation
These Terms and Conditions govern participation in any program, service, or initiative offered by Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”). By enrolling, registering, or participating in any of our programs, whether online or in person, you agree to be bound by these terms. If you do not agree, you must not participate in our programs.
All programs are subject to eligibility criteria, availability, and capacity limits. Admission to any program is at the sole discretion of Ark of Rescue and may be based on assessments, individual need, or readiness for participation. We reserve the right to suspend or deny access if a participant fails to meet eligibility requirements or violates these terms.
Participants must provide accurate and complete information at the time of application. False, misleading, or incomplete submissions may result in disqualification or removal from a program. Participants are responsible for informing us of any updates to their personal or health information that may affect participation.
Participation in certain programs may involve risks, including but not limited to physical, emotional, or mental strain. By enrolling, you acknowledge and accept full responsibility for these risks. You agree to participate voluntarily and release Ark of Rescue, its staff, volunteers, and affiliates from any claims arising from injury, illness, or loss incurred during or as a result of your involvement.
Participants agree to respect the rules, staff, facilities, and fellow program participants. Disruptive, abusive, unlawful, or unsafe behaviour will not be tolerated and may result in immediate removal without refund or further access. We reserve the right to involve law enforcement where necessary.
Some programs may involve health and wellness services, vocational training, spiritual support, counselling referrals, or group activities. While we provide guidance and access to resources, we do not guarantee specific outcomes or personal results. Participation does not constitute a patient-therapist relationship unless explicitly stated.
All personal information collected as part of program registration or participation will be handled in accordance with our Privacy Policy. Sensitive information will only be shared internally with staff or professionals on a need-to-know basis to support your care and participation. We will not disclose your information without consent except as required by law.
Participants agree not to misuse program resources, distribute unauthorized materials, or engage in commercial or promotional activities without prior written approval. Use of our facilities, equipment, or digital platforms must align with our policies and the intended purpose of the program.
Program content, materials, and branding are the intellectual property of Ark of Rescue. Participants may not reproduce, share, or distribute materials for external use without written consent. You may access and use materials for personal use related to your participation only.
We reserve the right to modify, pause, or cancel any program due to funding constraints, staffing changes, emergencies, or unforeseen circumstances. We are not liable for any costs, losses, or damages incurred due to program changes or cancellations. Where applicable, we will make reasonable efforts to provide notice or alternatives.
Any feedback, testimonials, or media shared by participants may be used by Ark of Rescue for public education, promotional, or reporting purposes with prior written consent. You are not required to provide testimonials, and your participation will not be impacted by your choice.
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved in the courts of British Columbia. By participating in any Ark of Rescue program, you agree to these terms in full.
7. Donor Terms and Conditions
These Donor Terms and Conditions (“Terms”) govern all charitable contributions made to Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”), whether online, in person, by mail, through third-party platforms, or any other means. By making a donation to Ark of Rescue, you agree to these Terms.
Donations to Ark of Rescue are voluntary and non-refundable. Once a donation is processed, it is considered final. Refunds may be issued in rare cases, such as a duplicate transaction or proven payment error. Requests for a refund must be submitted in writing within 30 days of the donation and include proof of payment. Ark of Rescue reserves the right to approve or decline refund requests at its sole discretion.
Ark of Rescue is a registered non-profit society. Whether or not a donation is eligible for a tax-deductible receipt depends on our charitable status at the time of the gift and the legal requirements set by the Canada Revenue Agency (CRA). If eligible, donors will receive an official tax receipt. Donors are responsible for providing accurate contact information to ensure delivery. We are not responsible for undelivered receipts due to incorrect or outdated details.
All donations are processed securely through trusted third-party payment gateways. Ark of Rescue does not store full credit card or banking information. By donating, you authorize the processing of your payment and agree to any associated terms from the third-party processor. Your financial data is protected under applicable privacy and security regulations.
Donors may choose to give a one-time or recurring donation. By selecting a recurring option, you authorize Ark of Rescue and its payment processor to automatically charge your account on the schedule selected. You can cancel or change your recurring donation at any time by contacting us in writing before the next scheduled payment.
Your personal and payment information will be collected and used solely for processing your donation, issuing tax receipts, and keeping you informed about our impact and fundraising initiatives. Your information will be managed in accordance with our Privacy Policy. We do not sell, rent, or trade donor data.
You may choose to remain anonymous. If not, your name may appear in donor acknowledgements, reports, or public recognition materials unless you request otherwise. You may opt out of public recognition or communications at any time by notifying us.
Ark of Rescue reserves the right to decline or return donations that present a conflict of interest, risk reputational harm, or contradict our mission and values. Donations intended to exert influence over operations, governance, staffing, or service delivery will not be accepted.
Unless specified, all donations are considered unrestricted and will be used where most needed. If a donation is designated for a specific program or purpose, Ark of Rescue will make every reasonable effort to honour that intent. If a designated program becomes impractical, inactive, or fully funded, Ark of Rescue reserves the right to redirect the funds to a similar initiative or the general fund.
Ark of Rescue may revise these Terms at any time. Updates will be posted on our website and apply to future donations. Your continued donations after changes are posted constitute your acceptance of the new terms.
These Donor Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any legal disputes will be resolved in the courts of British Columbia.
If you have questions, need a receipt reissued, or wish to discuss your donor preferences, please contact us through our official website.
8. Volunteer Agreement
This Volunteer Agreement outlines the expectations, responsibilities, and conditions of volunteer involvement with Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”). By offering your time and services as a volunteer, you agree to comply with the terms described herein and to conduct yourself in alignment with our mission, values, and policies.
Volunteers are expected to conduct themselves with professionalism, respect, and integrity while representing Ark of Rescue. You agree to act in the best interest of those we serve, maintain high ethical standards, and comply with all instructions, safety protocols, and applicable laws during your involvement. Harassment, discrimination, violence, or abuse of any kind will result in immediate removal from the volunteer program.
Volunteers agree to perform assigned tasks to the best of their ability, arrive on time, and notify their supervisor of absences or changes in availability. You are encouraged to ask for clarification or support whenever needed. All volunteer placements are at-will and may be ended at any time by either party.
You agree to maintain the confidentiality of all personal, medical, financial, or sensitive information you may access in the course of your volunteer duties. This obligation continues even after your volunteer role ends. Disclosure of confidential information without consent or authorization may result in dismissal and legal consequences.
Volunteers may have access to individuals in vulnerable situations, including those experiencing homelessness, addiction, trauma, or mental health challenges. You agree to uphold trauma-informed, nonjudgmental, and compassionate interactions at all times. You may not offer medical advice, therapy, spiritual counselling, or legal guidance unless specifically authorized and qualified to do so.
Volunteers are not employees of Ark of Rescue and are not entitled to wages, benefits, or reimbursement unless expressly agreed upon in writing. Participation is voluntary and unpaid unless part of a formal practicum, internship, or grant-based placement. Any expenses or travel reimbursements must be pre-approved.
You agree not to use your role at Ark of Rescue for personal promotion, solicitation, political advocacy, or the promotion of other organizations or causes without written permission. You also agree not to take photographs, recordings, or statements from participants without their consent and the organization’s approval.
Ark of Rescue may conduct background checks, request references, or require training sessions before or during your placement, especially for roles involving direct service to clients. By volunteering, you agree to comply with all screening requirements and complete any orientation or training modules provided.
Ark of Rescue may remove volunteers from active duty if their behaviour, conduct, or presence is deemed disruptive, unsafe, or inconsistent with our values. Removal may be temporary or permanent and is at our sole discretion.
We may use volunteer photographs, testimonials, or video footage for outreach or promotional materials. If you do not wish to be included, you may opt out in writing. No volunteer’s likeness will be used without consent.
Volunteers must report any incidents, injuries, safety concerns, or ethical violations immediately to a supervisor or designated staff member. Failure to report known risks may result in dismissal from the program.
This agreement may be updated to reflect organizational or legal changes. By continuing your volunteer service, you agree to any revised terms. The most current version will be available on our website.
This Volunteer Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved in the courts of British Columbia.
9. Staff and Contractor Confidentiality Agreement
This Confidentiality Agreement applies to all staff, contractors, consultants, interns, and other individuals engaged by Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) who have access to confidential or sensitive information through their role. By accepting a position or assignment with Ark of Rescue, you agree to uphold the privacy, integrity, and confidentiality of all protected information encountered in the course of your work.
You acknowledge that during your work with Ark of Rescue, you may be entrusted with access to confidential information including but not limited to: personal data of clients, donors, staff, or volunteers; medical, financial, or legal records; internal communications or policies; program evaluations; security protocols; unpublished research or data; and sensitive organizational strategies. This information must be protected both during and after your engagement.
You agree not to disclose, share, copy, transmit, or use any confidential information for purposes unrelated to your assigned duties without the express written authorization of Ark of Rescue. This includes both intentional disclosures and accidental leaks due to negligence. You may not discuss or share confidential information with colleagues, friends, family, or the general public unless it is required for your role and permitted under this agreement.
All records, files, forms, emails, communications, notes, and materials—whether digital or physical—created or received during your engagement remain the property of Ark of Rescue. Upon conclusion of your employment or assignment, you agree to return or securely destroy all confidential materials and not retain any copies in any format.
You understand that violation of this agreement may result in disciplinary action, termination of employment or contract, and possible legal consequences including damages, injunctions, or prosecution under applicable privacy laws such as PIPA, PIPEDA, or other provincial and federal legislation.
You also agree to comply with Ark of Rescue’s policies on data security, including secure password use, proper handling of physical records, use of encrypted communications, and reporting of data breaches or suspected risks immediately. If you become aware of a breach of confidentiality by yourself or others, you must report it to a designated supervisor or compliance officer without delay.
This agreement remains in effect for the duration of your engagement with Ark of Rescue and continues indefinitely after its conclusion. Confidentiality obligations do not expire upon termination of employment, contract, or volunteer service.
Exceptions to this agreement apply only in cases where disclosure is required by law, such as reporting child abuse, imminent threats of harm, or compliance with a valid court order. In such cases, you must notify the organization prior to disclosure where legally permissible.
This Confidentiality Agreement is binding under the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved in the courts of British Columbia. By signing or continuing in your role with Ark of Rescue, you acknowledge that you have read, understood, and agree to be bound by the terms of this agreement.
10. Code of Ethics
The Code of Ethics of Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) establishes the ethical principles and standards of behaviour expected from all staff, board members, volunteers, contractors, interns, and representatives affiliated with the organization. This Code is intended to guide personal and professional conduct, protect the dignity and rights of all individuals we serve, and uphold the integrity of our mission in mental health, addiction recovery, homelessness prevention, and community support.
All representatives of Ark of Rescue agree to conduct themselves with honesty, compassion, accountability, and professionalism. You are expected to perform your duties in good faith, serve without discrimination or bias, and always act in the best interest of the individuals and communities we serve. You must avoid actions or words that could harm the reputation of the organization or erode trust in our services.
We affirm the equal worth of all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, socioeconomic status, age, disability, or lived experience. You agree to treat everyone with dignity, fairness, and respect, and to promote inclusive, nonjudgmental, and trauma-informed practices in all engagements. Harassment, abuse, or discriminatory behaviour will not be tolerated under any circumstances.
You must act transparently, disclose any real or perceived conflicts of interest, and avoid situations where personal gain or outside influence could compromise your professional judgment or duties. Financial, personal, or professional relationships that could influence decision-making must be reported to your supervisor or the board immediately. No gifts, favours, or compensation may be accepted if they impair your objectivity or create an appearance of impropriety.
Confidentiality is a fundamental responsibility. You must protect all personal, sensitive, and proprietary information encountered in the course of your role and use such information only as necessary to perform your duties. Sharing confidential information without appropriate authority or legal justification is strictly prohibited.
You agree to comply with all applicable laws, regulations, and internal policies of Ark of Rescue. If you become aware of illegal conduct, unethical behaviour, or a breach of this Code, you are obligated to report it to your supervisor or designated ethics officer. Retaliation against those who report concerns in good faith is strictly forbidden and may lead to disciplinary action.
You must safeguard the organization’s resources and use them responsibly, solely for authorized and legitimate purposes. Misuse of funds, equipment, time, intellectual property, or facilities for personal benefit is prohibited. All financial or administrative transactions must be documented truthfully, and reports must reflect accurate, complete information.
Representatives of Ark of Rescue are expected to lead by example and serve as ambassadors of our values. Whether interacting with clients, partners, funders, or the public, you agree to uphold the organization’s vision with professionalism, cultural sensitivity, and integrity. Conduct in both public and private settings should reflect positively on the mission and people of Ark of Rescue.
This Code of Ethics may be updated periodically to reflect changes in law, best practices, or organizational needs. Your continued involvement with Ark of Rescue implies agreement with the most current version. Breaches of this Code may result in disciplinary action, up to and including termination, removal, or legal consequences as appropriate.
This Code of Ethics is governed by the laws of the Province of British Columbia and the federal laws of Canada. Disputes or ethical concerns shall be resolved under the procedures set by Ark of Rescue’s governance policies or through legal channels if necessary.
11. Board Member Agreement
This Board Member Agreement outlines the expectations, responsibilities, and conduct required of individuals serving on the Board of Directors of Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”). By accepting a position as a Director, you agree to uphold the mission, values, bylaws, and legal responsibilities associated with nonprofit board governance in British Columbia and Canada.
Board members have a legal and fiduciary duty to act in the best interests of Ark of Rescue. This includes the duties of care (to act diligently and prudently), loyalty (to put the interests of the organization above personal interests), and obedience (to comply with laws and the organization’s governing documents). You agree to actively participate in board meetings, committee assignments, strategic planning, financial oversight, and decision-making processes, contributing your skills and experience to advance our mission.
You must act with integrity, honesty, and accountability in all matters related to your role. Conflicts of interest, whether financial, personal, or relational, must be disclosed immediately. You may not vote or participate in decisions where you have a direct or indirect interest. Any perception of bias or self-dealing must be avoided to preserve trust and compliance.
All information shared or discussed during board meetings or strategic planning sessions is considered confidential unless explicitly authorized for public release. You agree not to share internal discussions, documents, or sensitive organizational information outside of the board unless legally required or permitted by the board as a whole.
Board members are expected to advocate for Ark of Rescue in the community, support fundraising efforts, and contribute financially or in-kind at a level that is personally meaningful and appropriate. While individual contributions may vary, all directors are expected to demonstrate commitment through active involvement and stewardship.
You agree to respect and support board decisions, even if you personally disagree with the final outcome. Open discussion and dissent are encouraged during decision-making, but once a resolution is passed, unity and alignment are expected in external representation.
Board members are prohibited from using their position for personal advantage or to advance the interests of family members, businesses, or external organizations without prior disclosure and written consent of the board. Any breach may result in removal under applicable bylaws and provincial regulations.
You agree to complete any required orientation or governance training, remain informed about the organization’s work, review meeting materials in advance, and participate fully in board functions. Repeated unexcused absences or failure to meet participation expectations may result in a request for resignation.
This agreement remains in effect throughout your term as a board member and continues to bind you with respect to confidentiality and fiduciary duties after your term ends. The board may revise this agreement at any time in accordance with the bylaws, and continued service implies consent to updated terms.
This agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes related to board conduct shall be addressed through internal resolution mechanisms or legal proceedings if necessary.
12. Media and Communications Policy
This Media and Communications Policy outlines the protocols, responsibilities, and ethical standards governing how Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) interacts with the public, the media, and digital platforms. This policy applies to all staff, board members, volunteers, program participants, contractors, and affiliates who communicate on behalf of or represent Ark of Rescue in any capacity.
All external communications—whether through interviews, press releases, social media, publications, or public appearances—must accurately reflect the mission, values, and activities of Ark of Rescue. Only authorized personnel may represent the organization publicly or speak to the media. Unauthorized representation or miscommunication of organizational positions may result in disciplinary action or legal consequences.
The Executive Director or a delegated communications officer is the official spokesperson for Ark of Rescue. No other staff, board member, or volunteer may provide statements to the media unless expressly authorized. All inquiries from journalists, researchers, or media outlets must be promptly referred to the designated spokesperson or communications department for approval and coordination.
Any information released to the public must be truthful, respectful, and free of discriminatory, defamatory, political, or offensive content. Personal opinions must be clearly distinguished from official organizational views. You may not use the name, logo, or branding of Ark of Rescue in personal statements, petitions, or commentary without prior written approval.
Social media platforms used by Ark of Rescue will be professionally managed to inform, engage, and inspire the public while safeguarding the rights and privacy of those we serve. Comments posted on official channels will be monitored. Content that is abusive, defamatory, spam-related, or in violation of the law may be removed. Individuals who abuse these platforms may be blocked or reported.
Staff and volunteers must not disclose confidential information, personal stories, or identifiable details about clients, partners, donors, or colleagues in any form of public communication—including social media, blogs, or public forums—without documented consent and legal review. Even anonymized references can result in unintended harm or breach of trust.
Photography, audio recordings, and video footage taken at events, shelters, recovery programs, or outreach sites may only be captured or shared with prior written consent of the individuals involved. Consent forms must be securely stored and accessible upon request. Minors or vulnerable persons require guardian approval.
Any official publication, article, or public-facing document using Ark of Rescue’s name or resources must undergo review by a communications lead or senior administrator prior to release. This includes external speaking engagements, journal contributions, newsletters, or collaborative projects with other organizations or media outlets.
Misuse of digital channels, including cyberbullying, spreading misinformation, unauthorized fundraising, or misrepresenting your affiliation with Ark of Rescue, will result in immediate review and corrective measures. In serious cases, legal action or removal from organizational affiliation may occur.
This policy may be revised periodically in response to evolving technology, legal developments, or organizational needs. Continued association with Ark of Rescue implies agreement with the current and future versions of this policy.
This Media and Communications Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada. Any breach may result in corrective action, dismissal, or legal proceedings where necessary.
13. Partnership and Collaboration Agreement
This Partnership and Collaboration Agreement sets out the principles, expectations, and responsibilities that govern formal and informal partnerships with Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”). It applies to relationships with other non-profit organizations, government agencies, faith-based institutions, healthcare providers, educational institutions, private sponsors, and any entity collaborating with us to advance our mission.
All partnerships must align with the vision, values, and ethical standards of Ark of Rescue. Collaborations should support our efforts in the areas of homelessness prevention, addiction recovery, mental health support, social reintegration, community education, or other programs serving marginalized or vulnerable populations. We reserve the right to decline or discontinue any partnership that conflicts with our principles, endangers public trust, or creates reputational or operational risk.
Partnerships may involve joint programming, service delivery, shared facilities, outreach, research, co-branding, resource exchange, capacity building, advocacy, training, or fundraising. Each partnership must be guided by clearly defined goals, written terms of engagement (e.g., MOUs or contracts), and mutually agreed responsibilities.
Partners must maintain open communication, act in good faith, and operate with transparency. Each party is responsible for designating points of contact and maintaining regular dialogue. Any challenges, disagreements, or proposed changes to the arrangement should be addressed collaboratively, respectfully, and in a timely manner.
Each partner remains independently responsible for its own employees, volunteers, operations, policies, and compliance with applicable laws and regulations. Nothing in this agreement shall be interpreted as creating a legal partnership, agency, joint venture, or employment relationship unless otherwise specified in writing.
Use of Ark of Rescue’s name, logo, trademarks, digital media, or program materials requires prior written permission and must reflect the organization accurately. Similarly, Ark of Rescue will not use a partner’s branding or intellectual property without documented consent. Unauthorized use may result in immediate termination of the partnership.
All partners are expected to respect the confidentiality of information shared during collaborative work, including sensitive organizational data, participant information, financial records, and evaluation outcomes. Data sharing must comply with Canadian privacy legislation and be limited to the purposes defined in the partnership agreement.
Ark of Rescue will not tolerate discrimination, exploitation, coercion, or misconduct by any partner organization, its representatives, or affiliated individuals. Allegations of abuse, fraud, harassment, or ethical violations will result in immediate suspension of collaborative activity pending review.
Where financial or in-kind contributions are involved, both parties must maintain clear records of transfers, expenses, and outcomes. All contributions must be used for their intended and authorized purpose. Reports, invoices, or evaluations required by either party must be submitted within agreed timelines.
Either party may terminate the partnership at any time with written notice. Grounds for immediate termination include breach of agreement, illegal activity, misuse of resources, public misconduct, reputational harm, or noncompliance with ethical standards. Upon termination, both parties agree to cease joint activities and return or destroy any confidential materials unless otherwise agreed.
This agreement may be customized for specific projects and expanded into a formal contract or memorandum of understanding. Ark of Rescue reserves the right to update its partnership policies at any time. Continued collaboration implies consent to the latest version of this policy.
This Partnership and Collaboration Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes arising under this agreement shall be resolved in the courts of British Columbia unless alternate dispute resolution is mutually agreed upon.
14. Client Rights and Responsibilities Statement
Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”), we are committed to providing services in a respectful, equitable, and client-centred manner. We believe that every individual accessing our programs has the right to dignity, safety, and support, as well as the responsibility to engage in the healing process with honesty, respect, and cooperation. This statement outlines the rights and responsibilities of all clients, participants, and residents involved in our services.
As a client of Ark of Rescue, you have the right to be treated with dignity, compassion, and respect regardless of your race, religion, gender, sexual orientation, disability, citizenship status, socioeconomic status, age, or personal background. You have the right to a safe, supportive, and nonjudgmental environment, free from harassment, abuse, violence, or discrimination.
You have the right to privacy and confidentiality. Information you share with staff will be kept confidential and used only for your care or service planning, unless disclosure is required by law or necessary to prevent harm. You have the right to be informed of what information is collected, how it is used, and who has access to it, in accordance with our Privacy Policy and relevant legislation.
You have the right to understand the services available to you, the limitations of those services, and what is expected of you as a participant. You may ask questions and receive clear explanations in plain language. You have the right to informed consent for any treatment, program participation, or data collection, and the right to refuse or withdraw at any time without penalty, except where service limitations apply.
You have the right to participate actively in the development of your service or recovery plan. Your voice and lived experience matter. You have the right to access your personal information on file, to request corrections, and to have input into decisions affecting your care or support.
You have the right to make a complaint or express concerns about your experience without fear of retaliation. Ark of Rescue is committed to addressing complaints promptly, confidentially, and respectfully. You may contact a staff supervisor, service coordinator, or designated complaints officer to begin this process.
As a client of Ark of Rescue, you also have responsibilities. You are expected to treat other clients, staff, volunteers, and property with respect. Abusive, threatening, or disruptive behaviour—including verbal, physical, or sexual harassment—will not be tolerated and may result in removal from programs or facilities.
You are responsible for being honest and cooperative in your interactions. This includes being truthful in the information you provide, adhering to agreed-upon plans, attending appointments or sessions, and communicating openly about your needs and concerns. If you are unable to attend or participate, you must inform staff in advance when possible.
You are responsible for respecting the privacy and safety of others. You may not photograph, record, or share personal details about other clients, nor may you enter restricted areas or access confidential information. You must follow facility rules, health and safety policies, and the guidance of staff while participating in programs.
If you receive resources such as housing, supplies, transportation, or funding assistance, you are expected to use them appropriately and for their intended purpose. Misuse or fraudulent behaviour may result in reassessment or withdrawal of services.
You are encouraged to engage in your care and recovery with hope, honesty, and commitment. While we recognize that healing is not linear, your participation is essential to progress. Ark of Rescue is here to support you, but change requires your active involvement.
This statement is intended to promote mutual respect, accountability, and safety for all. We may revise it periodically to reflect new policies or feedback. Your continued participation implies awareness of and agreement with the rights and responsibilities described.
15. Emergency and Crisis Response Protocol
This Emergency and Crisis Response Protocol outlines the procedures Ark of Rescue Mental Health and Addiction Society (“Ark of Rescue,” “we,” “our,” or “us”) follows to protect the health, safety, and well-being of clients, staff, volunteers, and visitors in the event of an emergency or critical incident. This policy applies across all facilities, programs, outreach activities, and events operated or sponsored by Ark of Rescue.
An emergency or crisis is any unexpected situation that poses an immediate risk to physical safety, mental health, property, or operations. This includes but is not limited to fire, medical emergencies, violent behaviour, overdose or substance-related crises, mental health deterioration, natural disasters, missing persons, infrastructure failure, or threats of harm to self or others.
All Ark of Rescue staff, volunteers, and designated responders are trained to act quickly, calmly, and in accordance with this protocol. In any life-threatening situation, the first step is to call 911 or the applicable emergency services. The priority is to preserve life and ensure the safety of all individuals involved.
Once emergency services have been contacted, staff must notify the on-site supervisor, program coordinator, or crisis response lead. The site leader will coordinate evacuation, lockdown, containment, or de-escalation procedures as appropriate to the nature of the emergency. All personnel must follow instructions and assist vulnerable individuals without placing themselves at undue risk.
In case of a fire or evacuation, all individuals must proceed calmly to the designated exit routes and gather at the assigned muster point. Staff are responsible for conducting a head count, assisting persons with mobility issues, and checking rooms if safe to do so. Emergency supplies, such as first-aid kits, flashlights, and communication devices, must be easily accessible and regularly maintained.
For medical emergencies, trained staff will provide first aid or CPR until professional responders arrive. Naloxone will be administered by trained personnel in the event of a suspected opioid overdose. Any use of emergency medication must be reported and documented immediately.
In the event of violent behaviour, escalating aggression, or threats of harm, staff should activate personal safety plans, use de-escalation techniques, and avoid physical intervention unless specifically trained and authorized to do so. Law enforcement should be called if there is an immediate risk to life or safety. Staff and clients should be removed from danger where possible.
Mental health crises, suicidal ideation, or psychotic episodes require immediate and compassionate intervention. Staff must engage the person in a nonjudgmental, trauma-informed manner, ensure they are not left alone, and contact mobile crisis units or mental health professionals as needed. All interventions must prioritize dignity and autonomy while ensuring safety.
In cases of missing clients, absconded program participants, or suspected exploitation or trafficking, staff must alert the site supervisor and follow the missing person procedure, including contacting local authorities and the client’s emergency contact when applicable. Every effort will be made to respect the individual’s rights while responding to safety concerns.
After any emergency, an incident report must be completed by involved staff within 24 hours. A debriefing session will be conducted to review the response, assess emotional impact, and improve future readiness. If needed, counselling or support services will be offered to affected individuals.
Ark of Rescue maintains emergency contact lists, safety equipment, floor plans, and local resource guides at every service location. Staff are required to familiarize themselves with these tools and participate in regular safety drills and crisis response training.
Any person found to have deliberately ignored emergency protocols, endangered others, or obstructed emergency response may be subject to disciplinary action or removal from the premises or program.
This protocol will be reviewed annually and updated as needed in accordance with public health regulations, emergency response best practices, and the evolving needs of our programs and facilities. All staff and volunteers will receive copies upon onboarding and upon any major updates.
This Emergency and Crisis Response Protocol is governed by the laws and emergency regulations of the Province of British Columbia and the federal laws of Canada. In a declared emergency, all actions must comply with public directives and legal obligations.